Terms and conditions
Welcome to Shagun Crafts and collection. By accessing or using our website, you agree to follow the terms and conditions mentioned below. Please read them carefully before using our website or placing an order.

1. General Information

Shagun Crafts and collection is an online store offering handcrafted jewellery, fashion accessories, and lifestyle products.
By using our website, you confirm that you are at least 18 years old or using the website under parental supervision.

2. Products & Services
All products displayed on the website are subject to availability.
We try our best to display product colors and designs accurately, but actual colors may vary slightly due to screen settings and lighting.
Handmade products may have slight variations in design, texture, or finish, which makes every piece unique.
3. Pricing
All prices are mentioned in Indian Rupees (₹).
Prices may change without prior notice.
We reserve the right to cancel orders in case of pricing or technical errors.
4. Order Confirmation
Once an order is placed, you will receive an order confirmation through email or SMS.
Shagun Crafts and collection reserves the right to cancel or refuse any order due to product unavailability, payment issues, or suspicious activity.
5. Shipping & Delivery
Delivery timelines may vary depending on location and courier service availability.
We are not responsible for delays caused by courier partners, natural disasters, or unforeseen circumstances.
Customers must provide accurate shipping details while placing orders.
6. Returns & Exchanges
Returns or exchanges are accepted only for damaged or incorrect products.
Customers must contact us within 48 hours of delivery with proper unboxing video/photo proof.
Used or damaged products will not be eligible for return or exchange.
7. Payment Terms

We accept secure online payments through trusted payment gateways including:

UPI
Debit/Credit Cards
Net Banking
Wallets

We do not store customers’ payment details on our servers.

8. Intellectual Property

All website content including:

Logos
Product images
Videos
Designs
Text content

belongs to Shagun Crafts and collection and cannot be copied, reused, or distributed without permission.

9. User Conduct

Users agree not to:

Use the website for illegal activities
Upload harmful content or spam
Attempt unauthorized access to the website

Violation may result in account restriction or legal action.

10. Privacy Policy

Customer information collected through the website is used only for order processing, communication, and improving user experience.
We respect your privacy and do not sell personal information to third parties.

11. Limitation of Liability

Shagun Crafts and collection shall not be responsible for:

Indirect or accidental losses
Delayed deliveries caused by third-party services
Temporary website downtime or technical issues
12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

13. Contact Information

For any queries or support, contact us:

Shagun Crafts and collection
📧 Email: shaguncraft09@gmail.com