Return & Refund Policy
We want our customers to have a smooth shopping experience.
1. Return Eligibility
Returns are accepted only if:
Wrong product delivered
Damaged product received
Missing item in package
Customers must contact us within 48 hours of delivery.
2. Proof Required
An unboxing video and clear product images are mandatory for return or refund requests.
3. Non-Returnable Products
We do not accept returns for:
Used products
Customized products
Minor color differences due to lighting/screens
4. Refund Process
Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method
5. Exchange Policy
Product exchanges are subject to stock availability.
6. Contact Support
📧 shaguncraft09@gmail.com
Shipping Policy
1. Order Processing
Orders are usually processed within 1–3 business days after confirmation.
2. Delivery Timeline
Estimated delivery time:
Metro Cities: 3–5 days
Other Locations: 5–8 days
Delivery timelines may vary during festivals or sales.
3. Shipping Charges
Shipping charges (if applicable) will be shown during checkout.
4. Tracking
Customers will receive tracking details via SMS or email once the order is shipped.
5. Incorrect Address
Customers are responsible for providing accurate delivery information.
We are not responsible for delays caused by incorrect addresses.
About Us
Welcome to Shagun Crafts and collection — your destination for elegant handcrafted jewellery and stylish fashion accessories.
We believe jewellery is not just an accessory, it’s a reflection of style, confidence, and tradition. Our collection is carefully curated to bring you premium designs that suit every occasion — from daily wear to weddings and festive celebrations.
At Shagun Crafts and collection, we focus on:
Premium Quality
Trendy & Traditional Designs
Affordable Pricing
Customer Satisfaction
Our mission is to deliver beautiful handcrafted products that make every customer feel special.
Thank you for supporting our small business and being part of our journey ❤️
Contact Us
We’re always happy to help you.
Customer Support
📧 Email: shaguncraft09@gmail.com
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM
Follow Us
Instagram: @shagun_crafts_and_collection
